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PRIVACY POLICY

 

At Valeria Silva, we are committed to safeguarding the privacy and rights of our clients in accordance with the Guernsey General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect your personal data when you use our well-being and alternative health services. 

 

Please take a moment to read this policy to understand how we handle your information.

 

1. Data Collection:

We collect various types of personal data, including names, email addresses, health, and medical conditions, considered as 'special category data.' This information is generally provided by clients themselves or by other healthcare professionals when required.

 

2. Legal Basis for Processing:

We process your personal data based on different legal grounds, primarily for the purpose of providing you with the best possible care. This processing is conducted in accordance with the Guernsey GDPR, which permits data processing for health and social care purposes undertaken by a health professional. Additionally, we may use your data for legitimate interests, such as ensuring the efficiency of our coaching practice, staff training, financial management, and compliance with relevant regulations.

 

3. Use of Information:

We use your data to offer you personalised coaching services and to facilitate direct medical care, such as referrals to specialists or participation in Island-agreed screening programs.

 

4. Data Sharing:

To ensure the smooth functioning of our services, we may share your personal data with trusted third-party data processors. These processors are carefully vetted to ensure they comply with the applicable regulations and uphold data security standards.

 

5. Data Retention:

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with legal obligations and regulatory requirements.

 

6. Data Subject Rights:

As our client, you have the following rights regarding your personal data:

  •  Right to access: You can request a copy of the information we hold about you.
  •  Right to rectification: If you believe that any of your data is inaccurate or incomplete, you can request corrections.
  •  Right to erasure: You have the right to request the deletion of your personal data under certain circumstances.
  •  Right to restrict processing: You can request the limitation of processing your data in specific situations.
  •  Right to object: You can object to the processing of your data for legitimate interests or direct marketing purposes.

 

7. Data Security Measures:

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

 

8. Cookies and Tracking Technologies:

Our website may use cookies or tracking technologies to enhance your browsing experience. For more information, please review our separate Cookie Policy.

 

9. Updates to the Privacy Policy:

We regularly review and update our privacy policy to ensure it remains compliant with the Guernsey GDPR. Any significant updates will be communicated to you.

 

10. Contact Information:

If you have any questions about our privacy policy or the data we hold about you, please contact us using the following email address:

 

11. Supervisory Authority:

If you have concerns about your data protection rights that cannot be resolved directly with us, you have the right to contact the Guernsey Data Protection Authority.

We appreciate your trust in us and want you to feel secure about how we handle your personal data. If you have any further questions or need clarification, please don't hesitate to reach out to us.